Refund policy

At ysle, every piece is carefully crafted to meet the highest standards of quality. As such, all sales are final—we do not accept returns or exchanges once payment has been completed.

Defective or Damaged Items

We understand that, in rare cases, defects or damages may occur. If you receive a product that you believe is defective, you must:

  1. Contact us immediately upon unboxing the product, ideally within 24 hours.

  2. Provide clear photos and videos of the defect or damage for assessment.

If the product is deemed defective upon review, we will offer you the option of:

  • An exchange for the same model (subject to availability), or

  • Store credit for the value of the item.

Shipping Costs for Defective Items

For approved exchanges or store credits due to defects, ysle will fully cover the shipping cost. For exchanges approved for other reasons (non-manufacturing defects), the shipping cost will be fully covered by the customer.

Non-Eligible Returns

  • Minor differences in color, finish, or general wear and tear are not considered defects.

  • Any damages caused by mishandling, improper storage, or personal alteration are not covered.

  • Refunds are strictly not available.

How to Request an Exchange

To request an exchange, email us at yslesociety@gmail.com with the subject line: “Exchange Request – Order #[YourOrderNumber]”. Please include:

  1. Full Name

  2. Order Number

  3. Photos/Videos of the defect

  4. Brief explanation of the issue

We’ll review your request and get back to you within 2-3 business days.

Thank you for being part of the ysle journey. Your satisfaction matters, and we’re here to support you every step of the way.